Support · Undefined Games

F8 in game or the report button in Undefined Client attaches system information automatically. Track your reports from your account.

Sign in for my reports

For account and payment topics, write from your registered email address so we can verify your identity.

support@undefinedgames.com

Maintenance and outages are announced in game and in Undefined Client.

Frequently asked questions

Categories

Account
Sign-in, two-factor authentication, password reset and sessions.
Payments
Purchases, refunds and billing questions.
Technical
Installation, updates, performance and connection issues.
Gameplay
Rules, matchmaking, reports and fair play.

I forgot my password. What should I do?

Use Forgot password on the Undefined Client sign-in screen. The reset link is sent to your registered email address and expires soon.

How do I turn on two-factor authentication?

In Undefined Client, open Settings > Security, scan the QR code with your authenticator app and store the recovery codes somewhere safe.

The game does not update.

Restart Undefined Client and check your disk space. If it persists, contact us with the Report a bug button in the client so logs are attached.

How do I report a player?

Use the report button on the end-of-match screen. Reports are verified against server records; you receive the outcome as a notification.

How do I download or delete my data?

You can exercise your KVKK and GDPR rights with the steps on the Privacy policy page.